07 Aug
Tech Support
If it weren’t so true: 20 Things I Learned From Tech Support. Having worked in tech support and as a call center agent for a while, I can tell you… Life there is exactly like that 
Oh, and by the way: don’t miss the Internet Helpdesk video.
Ooooh, that was hilarious! The Studio Version is also great: studio version.
There’s also the Medieval Helpdesk. Some users are a lot like that monk